Privacy Policy

Introduction

Dafabet South Africa ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

Information We Collect

Personal Information

When you register an account, we collect:

• Full name and date of birth
• South African ID number or passport number
• Email address and phone number
• Physical address
• Payment information

Automatically Collected Information

When you use our services, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and actions taken
• Date and time of visits
• Referring website addresses

Betting Activity

We record all betting activity including bets placed, deposits, withdrawals, and gaming history for regulatory compliance and service improvement.

How We Use Your Information

We use your personal information to:

• Create and manage your account
• Process deposits and withdrawals
• Verify your identity (KYC compliance)
• Prevent fraud and money laundering
• Provide customer support
• Send service-related communications
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Improve our services

Information Sharing

We may share your information with:

• Regulatory Bodies: Western Cape Gambling and Racing Board as required by law
• Service Providers: Payment processors, identity verification services, customer support platforms
• Legal Authorities: When required by law or to protect our legal rights
• Affiliated Companies: For operational purposes within our group

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• 256-bit SSL encryption for data transmission
• Encrypted storage of sensitive data
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Data Retention

We retain your personal information for as long as your account is active and for a minimum of 5 years after account closure as required by gambling regulations. Some information may be retained longer if required by law.

Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

To exercise these rights, contact our Data Protection Officer at privacy@dafabet.co.za

Cookies

We use cookies and similar technologies to improve your experience, analyze site traffic, and for security purposes. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@dafabet.co.za
• Phone: 0800 123 4567
• Address: [Company Address], Cape Town, South Africa